Technical support

Responsibilities

• Training and technical support via a platform for distributors and customers, focused on set-up, installation and configuration of security and home automation systems.
• Technical support to installers by phone or email.
• Support in development of security and home automation projects based on clients needs.
• Test and checks on systems to ensure the proper functioning and its effectiveness.
• Testing and validation of beta versions.
• Review of technical documentation of devices.

Requirements

• Degree in Electronic Engineering or Technical Institute Diploma.
• Preferred experience in electrical/electronic sector (Electrician, Installer, Programmer)
• Good knowledge of Office 365 and CAD software.
• Fluency in English (written and spoken, B1/B2 level).
• Italian mother tongue

Additional skills

• Good organization and strong problem-solving skills.
• Ability to work independently or as part of a team.
• Excellent listening skill and good communication.
• Flexibility and adaptability to changing priorities.

Employment contract: full-time, 40 hours.
Availability: from Monday to Friday, with possible business trips.
Working mode: hybrid (in office and/or remote working).