Technical support

Responsibilities

• Provide technical support via a platform for distributors and customers, focused on set-up, installation and configuration of security and home automation systems
• Deliver technical training courses on products and their configuration, both online and on-site at our partners’ locations
• Supporting the development of security and home automation projects based on clients needs
• Conduct tests and system checks to ensure proper functioning and solution effectiveness
• Perform testing and validation of beta device
• Collaborate in reviewing technical product documentation

Requirements

• Degree in Electronic Engineering or Technical Institute Diploma
• Preferred experience in electrical/electronic sector (Electrician, Installer, Programmer)
• Good knowledge of Office 365 and CAD software
• Fluency in English (written and spoken, B1/B2 level)

Additional skills

• Good organization and strong problem-solving skills
• Ability to work independently or as part of a team
• Excellent listening skill and good communication
• Flexibility and adaptability to changing priorities

Employment contract: full-time, 40 hours
Availability: from Monday to Friday, with possible business trips
Working mode: hybrid (in office and/or remote working)